ORDER RECEIPT AND PROCESSING
ALI receives orders via the Internet, telephone, fax, and mail. Internet orders are imported into the ALI order management system using a variety of methods; either pro-active ("pull" from the client website), or re-active ("pushed" from the client website). Whether using ALI's proprietary Order Import Bridge or another method, we work with the client to ensure seamless order integration into our systems.
Alternatively, ALI can receive orders via an Electronic Data Interchange (EDI) service provider, process these orders on ALI's systems through to the carrier's shipment software, send an EDI shipment confirmation through to the customer; and, if required, prepare and send an invoice via either EDI or through the mail.
Once orders are received, they are processed in accordance with standing instructions developed by ALI with each client. For some clients, this includes some form of credit screening (including, but not limited to credit card processing). If the orders are not formatted so as to be automatically importable, the orders are then data entered into ALI's systems. Orders which fail the credit screening are handled according to policies developed with each client. For orders which pass the credit screening, shipping documentation is then prepared for all shippable orders.
Following shipment, various online tools and reports are utilized to ensure that all orders are accounted for.